I
have just made a mental list of all the bosses I have had in my forty
years of work. Some were pretty good; others were simply awful.
Nowadays, the latter are also in the majority. One survey has found that 77% of employees are stressed out at some point, because their bosses are bad!
Then,
suddenly I found that I was a manger myself, so I became acutely aware
of what makes a good boss. The greatest challenge was in managing staff
and using my people skills effectively.
Here are 20 signs that you got a good boss.
1. Your boss reassures you
This
may take the form of encouragement and stimulation to do even better.
They both go hand-in-hand and the results from employees can be
impressive. Once you are reassured that you are on the right track, then
you can achieve anything.
2. Your boss does not micromanage
“Hire well, manage little.” —Warren Buffett
If
a boss ignores the above quote, the likelihood is that he will not get
much done. Employees’ reactions to micromanagement can range from
demotivation to a feeling that they will never be allowed to work on
their own. The boss who indulges in this feels he knows best and cannot
trust the employee fully.
3. Your boss appreciates your skills
A
great boss will soon become familiar with people’s talents and skills.
It is a great asset when delegation has to be done. She will dedicate
one-on-one time to finding out about what you enjoy most at work, your
ambitions, and where you are headed. This fits neatly into skills
training and, hopefully, promotion. You feel that you know where you are
going and so does your boss.
4. Your boss can take the blame
Sometimes,
a bad boss will do everything to shift the blame on to an unfortunate
team leader or member, when the faulty decision was definitely his. Now
the good boss will admit mistakes and openly walk staff through the
analysis of failure and the lessons to be learned. He is a great model
for employees to follow and this will discourage them from playing the
blame game.
5. Your boss is friendly and approachable
We
have all had difficult and bad tempered bosses, not to mention
autocratic and mean ones as well. If your boss is friendly and
approachable it really helps you to discuss a problem or how to solve a
particular issue which is bothering you.
6. Your boss can communicate effectively
You
know exactly what you have to do and by when. Your boss has explained
it all to you and this makes meeting the deadline much easier. Problems
arise when a bad boss is hopeless at communicating.
7. Your boss keeps meetings to a minimum
Guess what really grates on people’s nerves? Yes, you guessed it—all those endless and often, useless meetings.
Workers feel that meetings should be used for brainstorming and
reporting on progress. They should help, rather than hinder
productivity. Good bosses know that and put it into practice.
8. Your boss focuses on small wins
Employees
are encouraged when the boss notes the small wins or baby steps towards
the big goal. A great boss will make sure that workers are thanked,
whether it is an email or a phone call. It works every time and
motivation shoots up.
9. Your boss is an active listener
Many
bosses make the mistake of talking far too much and stifling staff
contributions. Employees sit still and are sullen. A great boss will
defend her stance when she knows she is right but will also be able to
listen when she thinks she may be in the wrong.
10. Your boss does not know it all
“It is easy to be a holy man on top of a mountain.” —W. Somerset Maugham
Not claiming total knowledge is a great attribute because it is what the psychologist, James Meacham, describes as the “attitude of wisdom.”
These bosses are aware that there is an ideal balance between knowing
and doubting. This is reflected in the workers who feel that they will
be consulted and encouraged to offer innovative ideas, when appropriate.
11. Your boss does menial tasks
Many
bosses, once they rise to the dizzy heights of executive level, would
never dream of dirtying their hands with menial tasks. But a really good
boss knows what exactly is going on and is prepared to do even boring
jobs. It is an excellent way of keeping in touch with reality in the
workplace and is a also a great way to bond with staff.
12. Your boss is prepared to coach
Some
bosses never really want to dirty their hands with actually coaching
workers on how to do certain jobs. They feel that workers need to learn
themselves. Yet the secret of wise management is that the good boss
knows when to step in and teach and when to be just a helpful presence
on the sidelines.
13. Your boss gives immediate feedback
Workers want feedback and they need it immediately whether
they have screwed up or succeeded. That is when they really appreciate
it and not months later at the performance assessment.
14. Your boss creates a constructive atmosphere
If
you really feel part of the team and know that respect, integrity and
trust are actually put into practice, then you have a good boss. The
boss will be the driving force in creating this atmosphere which in turn will lead to higher morale and greater motivation.
15. Your boss is flexible
Because
your boss takes a personal interest in her workers’ lives, she will be
much more willing to allow for flexible working arrangements when family
matters need more attention. You will naturally feel more valued and
more committed.
16. Your boss is not afraid of empowerment
Some
bosses steer clear of empowerment as they feel that workers could start
to run the whole company. Insecure bosses want to stay in control. But a
good boss knows that by encouraging staff to make changes to improve
services, production and finances, then it will be a win-win situation
for everyone.
17. Your boss is empathetic
Empathy
is an essential human quality and goes over and above taking an
interest in the employee as an individual. The good boss’s perceptions
of what people are going though is paramount to building a great team.
He is not just a figurehead playing a role but rather a person who is
fully tuned into his five senses in understanding what is going on
around him. Watch the Financial Times video where Valerie Gaultier explains all this.
18. Your boss is fair
You
can spot a bad boss immediately if she is surrounded by a clique of
favorite persons who may be brownnosers, overly ambitious or just simply
trying to get one up on their colleagues.
Treating
everyone equally is the hallmark of a really good boss. Workers feel
appreciated and they know that everyone is treated fairly.
19. Your boss does not participate in office gossip
Some office gossip is harmless but more often than not, it is misused to damage people’s reputation
and cause fear, resentment and envy. A good boss sets the example by
refusing to get involved in spreading any gossip. She will be a role
model to follow.
20. Your boss stays cool in a crisis
Crises happen.
There may be an emergency, a drop in customer orders or the threat of
industrial action. A bad boss may shut himself off and refuse to involve
staff as he thinks he can solve the problems. Fear and distrust are
usually the result, not to mention a reduction in staff morale.
A
good boss knows that he will have to take the staff into his confidence
by asking for help and ideas. The best way to get the staff’s
commitment is to invite suggestions, solutions and to move forward
although there may be painful decisions to be made.
If
your boss meets all these criteria, you should stay. If you are a boss
and you can’t tick off all the boxes, then it may be time for some
self-assessment.

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